• EdenExchange

Ep#228 Featuring of Brett Hay Franchisee for Expense Reduction Analysts in QLD

“ERA provides you with the tools to own your own business and supports you to succeed”



Today on Eden Exchanges, we spoke to Brett Hay, Franchisee at Expense Reduction Analysts in QLD. Listen as Brett chats about his years as a franchisee with ERA. As well as the potential to shape your own business, the ongoing training and support and how he is able to grow his business.


Discussion Points:

  • Background Brett’s background in the corporate sector provided the perfect pathway to joining ERA

  • An enjoyable profession Brett outlines the aspects of his work that satisfy him on a personal and professional level

  • Becoming a franchisee Brett explains the chain of events that led him to Expense Reduction Analysts

  • Implementation specialists The strength of ERA and how commitment to follow through for their clients makes the brand what it is

  • Brett’s team With a team of 6, Brett has scaled his business to become more efficient and grow financially

  • Principals of the team and company culture Delegation, open communication, and autonomy underpin the culture within Brett’s franchise

  • Growing as a business owner With over 17 years as a franchisee, Brett explains the mindset that has helped him grow as an entrepreneur

  • Training and support for franchisees Brett explains the extensive practical support and initial training that ERA franchisees experiences

  • Expansion and growth Building a team was the most important part of Brett’s success and growth

  • Large-scale clients Brett elaborates on the nature of large-scale clients

  • Doing business during a global pandemic Brett explains the challenges and opportunities his business faced during the COVID-19 lockdowns

  • What drives Brett? Clients, staff, and financial rewards motivate Brett in his daily work

  • Advice for franchisees Brett offers some significant advice for potential franchisees

  • More information How to get in touch with Expense Reduction Analysts to begin your own business journey


Useful Links: Company profile / Linkedin / Twitter


About the business:


Expense Reduction Analysts has been trading in Australia since 1992. They are a business consultancy offering strategic advice and practical methods for companies to achieve sustainable cost reduction. They have people with experience gained during long careers at a senior level in their areas, and they use this expertise to advise businesses on how to achieve best practices on each cost line. They help to:

  • Define internal processes

  • Manage supplier & client relationships

  • Achieve best in class pricing

  • Redefine process

  • Implement, manage and monitor new supply arrangements


The majority of their work is done outside of client office environments. As a result, their processes, resources, and systems ensure minimal impact on your internal resources. They monitor supplier performance throughout a time frame aligned with the supply contract to ensure that all the savings are realised, sustained, and even improved over time. In addition, they collaborate with you on a fully transparent basis throughout the process, allowing you to retain control of all the critical aspects of the engagement. They then stay with their clients for the long term, ensuring commitments are kept. This ensures that they maximise the savings they identify and keep savings and supply on track.



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